Refund Policy

Our refund policy is simple, clear and binding: Payment for all online career development and counseling services is due in full prior to the commencement of services. Once requested services have been rendered and/or the scheduled appointment time duration has ended, no refunds will be issued.

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This is the same policy and understanding whether professional services are rendered online or for any pre-arranged in-person appointment for related Career C.O.R.E. Services. 

 

Note: For any verifiable medical emergency, consideration of a potential payment adjustment or a partial or full refund may be considered and determined appropriate. After review of the circumstances and facts, this determination is solely at the discretion of the owner of Career C.O.R.E. Services. Any such decision is final; there is no appeals process. ​​​

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Appointment & Cancellation Policy

Services must be paid for in full in advance before any assistance or services from Career C.O.R.E. Services can be provided. 

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If you need to cancel or reschedule an appointment, you must do so at least 24 hours in advance; cancellations or rescheduling requests made within 24 hours of the appointment will not incur a fee.

 

If you do not cancel or reschedule at least 24 hours before your set appointment, a $60 non‑refundable fee will be charged.

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This same fee applies to all “no shows.” This is defined as arriving/logging in more than five (5) minutes late from the set appointment start time. Career C.O.R.E. Services expects punctuality as part of demonstrating job readiness, just as employers expect employees to arrive on time—if you want to keep the job long-term.

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In both cases—late cancellations and no shows — the official appointment and current time is determined solely by Career C.O.R.E. Services. By booking, and using our services, you acknowledge and agree to this policy. This policy is necessary to ensure limited appointment slots remain available for other clients and allows staff to make productive use of their time.

 

This policy is designed to ensure fairness, consistency, professionalism, and compliance with applicable California laws. Thank you for your cooperation and understanding.

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